Terms & Conditions

These terms are an agreement between you and Limesoda Inc., a Delaware corporation ("Limesoda", "we", "us"). They cover the Limesoda iOS app and limesoda.app (together, the "Service"). By creating an account or making a booking, you agree to them. Our Privacy Policy and Community Guidelines are part of these terms.

1. Who can use Limesoda

You must be at least 18 to create an account. Some experiences have a higher minimum age (for example 21+ where alcohol is served). The operator sets that rule and may ask for ID at the door.

You agree to give accurate information, including your real name and date of birth, and to keep one account only. Limesoda is currently available in New York City.

2. Your account

Keep your login details secure. You're responsible for what happens on your account. If you think someone else has access to it, tell us at legal@limesoda.app.

3. How Limesoda works

We sell, operators run. Experiences in our catalogue are run by independent businesses ("Operators"). Limesoda sells tickets to those experiences as an authorized reseller. We pick and vet Operators, but we don't run the experiences ourselves.

One seat per booking. Each booking is one seat, for you, in your name. Tickets can't be resold or transferred.

Group matching. When you book, we place you in a small group with other people booked on the same experience and time slot. We use age range and other factors to build groups. Groups are usually 3 to 6 people. We can't promise who will be in your group or that everyone will get along.

Group cutoff. Each time slot comes off sale 72 hours before it starts (the "Group Cutoff"). Your group is revealed as soon as it's full, or at the Group Cutoff at the latest.

If we can't form a group. If we can't put you in a group by the Group Cutoff, we cancel your booking and refund you in full.

Group chat. Once your group is revealed, you get a group chat. Your group may first vote on a meeting spot, and messaging opens when voting closes.

Changes after the cutoff. If people cancel after the Group Cutoff, we may move you into another group on the same time slot, which can make that group larger than usual. If we can't, we'll ask whether you want to go ahead or cancel for a full refund.

We may change how matching, group sizes and chats work as we improve the Service.

4. Prices and payment

Prices are shown in US dollars before you pay. Any taxes or fees are shown at checkout.

We don't currently charge a booking or service fee. If we introduce one, we'll show it clearly before you pay, and it won't apply to bookings you've already made.

Payments are processed by Stripe. Limesoda is the merchant of record, so the charge appears on your statement as Limesoda. We don't store your full card number.

When you start checkout we hold your seat for 10 minutes. If you don't finish in time, the seat is released. If we take your payment but can't confirm your seat with the Operator, we refund you in full.

5. Cancellations and refunds

• You cancel more than 72 hours before the start time: full refund to your original payment method.
• You cancel within 72 hours of the start time, or don't show up: no refund. By then your seat has been paid for with the Operator.
• We or the Operator cancel (including when we can't form a group, or the Operator cancels for weather, safety or any other reason): full refund.
• You're removed for breaking these terms or our Community Guidelines: no refund.

To change your time slot, cancel more than 72 hours ahead and book again. Refunds usually reach your account within 5 to 10 business days, depending on your bank. Arriving late may mean the Operator can't let you in, in which case no refund is due.

Nothing in this section limits any rights you have under consumer protection law.

6. The experiences

Operators are responsible for running their experiences safely and as described. You agree to follow their instructions, house rules and safety requirements, and to sign any waiver they require.

Some experiences involve physical activity, alcohol or other risks. You decide whether an experience is right for you. To the extent the law allows, you take part at your own risk.

7. Meeting people safely

Limesoda introduces you to people you haven't met before. We don't run criminal background checks on users, and we can't control how people behave. Use your judgment: meet at the venue or a public place, keep sensitive personal details to yourself until you're comfortable, and leave if something feels wrong.

Report anyone who makes you uncomfortable, in the app or at legal@limesoda.app. In an emergency, call 911.

8. Your content and conduct

You own what you post, including messages and your profile photo. You give us a non-exclusive, worldwide, royalty-free license to host, store and display that content as needed to run the Service. We may review content that's reported to us and remove anything that breaks these terms.

You agree not to:

• harass, threaten, demean or discriminate against anyone;
• post anything illegal, sexually explicit, violent or hateful;
• impersonate anyone or create fake or multiple accounts;
• use Limesoda to sell, promote, recruit or spam;
• resell or transfer tickets, or book on behalf of someone else;
• scrape, copy, reverse engineer or interfere with the Service.

After an experience you can invite people from your group to connect. They can ignore or decline the invite. Don't use connections to pressure or harass anyone.

9. Suspension and account deletion

We may warn, restrict, suspend or remove anyone who breaks these terms or our Community Guidelines, or whose behavior puts others at risk. You can delete your account at any time in the app or by emailing us. Deleting your account doesn't cancel upcoming bookings automatically. Cancel them first, and the refund rules in section 5 apply.

10. Our intellectual property

The Limesoda name, logo, app, website and content we create belong to us or our licensors. These terms don't give you any right to use them beyond using the Service.

11. Apple

If you use the app on an Apple device: these terms are between you and Limesoda, not Apple. Apple has no obligation to provide maintenance or support for the app and isn't responsible for any claims relating to it, including product liability, legal compliance or intellectual property claims. If the app fails to meet any applicable warranty, you can notify Apple for a refund of any purchase price paid for the app itself. Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you. You confirm you're not located in a country subject to a US government embargo and aren't on any US government list of prohibited or restricted parties.

12. Disclaimers

The Service is provided "as is" and "as available". To the extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We don't guarantee the Service will be uninterrupted or error-free, or that any experience or group will meet your expectations.

13. Limitation of liability

To the extent the law allows, Limesoda won't be liable for any indirect, incidental, special, consequential or punitive damages, or for loss of profits, data or goodwill. Our total liability for any claim relating to the Service is limited to the greater of the amount you paid us in the 12 months before the claim and US$100.

We aren't liable for the acts or omissions of Operators or other users. Nothing in these terms limits liability that can't be limited by law, including for fraud, gross negligence or willful misconduct.

14. Indemnity

You agree to cover Limesoda's reasonable costs, including legal fees, arising from your breach of these terms or your conduct toward other users or Operators.

15. Disputes and governing law

If you have a problem, email legal@limesoda.app first. We'll try to resolve it informally within 30 days. These terms are governed by the laws of the State of New York, without regard to its conflict of law rules. Any dispute that isn't resolved informally will be heard in the state or federal courts located in New York County, New York, and you and we consent to their jurisdiction. Either of us may bring a claim in small claims court instead if it qualifies.

16. Changes to these terms

We may update these terms. If a change is material, we'll tell you in the app or by email before it takes effect. If you keep using the Service after that, you accept the new terms.

17. Contact

Limesoda Inc.
legal@limesoda.app