Legal

Privacy Policy

Last updated October 27, 2026

This policy explains what personal information Limesoda Inc. ("Limesoda", "we", "us") collects through the Limesoda iOS app and limesoda.app (the "Service"), how we use it, and the choices you have. We are responsible for your information as the data controller.

The short version

We collect what we need to book your experiences, match you into groups and keep the community safe.
Operators get the details they need to confirm your booking. Your group sees your first name, photo and the messages you send.
Stripe handles your card. We never see your full card number.
We don't sell your personal information.
You can access, correct or delete your data at any time.

1. What we collect

Information you give us

Account details: name, email address, phone number if you add one, and your sign-in method (for example Sign in with Apple).
Date of birth: to confirm you're 18 or over and to match you with people in a similar age range.
Profile: your photo and anything else you choose to add.
Bookings: the experiences you book, time slots, cancellations and refunds.
Messages and group activity: what you send in group chats, meeting-spot votes, connection invites, and reports you make.
Support: anything you send us when you contact us.

Information from payments. Stripe processes your payment. We receive limited details from Stripe, such as card brand, last four digits, expiry date and transaction records. We don't receive or store your full card number.

Information collected automatically

Device and app data: device model, operating system, app version, language, crash reports and diagnostic logs.
Usage data: screens you view and features you use in the app.
Network data: IP address and the approximate location it suggests (city level).
Push token: if you allow notifications, a token that lets us send them to your device.

2. How we use it

To create and run your account.
To process bookings, payments and refunds, and confirm your seat with the Operator.
To match you into groups, run group chats and let you connect with people afterwards.
To send you booking confirmations, group updates, reminders and other messages about your bookings, by email and push notification.
To keep Limesoda safe: verifying age, reviewing reports, preventing fraud and enforcing our Terms and Community Guidelines.
To answer support requests.
To understand how the Service is used and improve it.
To tell you about new experiences and features. You can opt out of marketing at any time.
To meet our legal, tax and accounting obligations.

Operators. When you book, we share your name and booking details (and contact details where the Operator needs them to run the experience) with the Operator running it. We manage bookings with Operators through Bokun, a booking platform.
Your group. People in your group see your first name, profile photo and the messages you send in the group chat. People you connect with after an experience can see your profile.
Service providers who work on our behalf under contract, including Stripe (payments), Bokun (booking management), Amazon Web Services (email delivery and infrastructure), Apple (sign-in, push notifications and app distribution) and Vercel (website hosting). They may only use your information to provide their services to us.
Legal and safety. When the law requires it, or when we believe in good faith it's needed to protect someone's safety, investigate fraud or enforce our terms.
Business transfers. If Limesoda is involved in a merger, acquisition or sale of assets, your information may transfer as part of that deal. We'll tell you before it becomes subject to a different privacy policy.

We don't sell your personal information. We don't currently share it with advertising networks. If we start using advertising or measurement partners in the app, we'll update this policy first and ask for your permission where required, including through Apple's App Tracking Transparency prompt.

4. How long we keep it

We keep your account information for as long as your account is open. When you delete your account, we delete or anonymize your personal information within 30 days, except:

booking and payment records, which we keep for up to 7 years for tax and accounting;
information about safety reports and enforcement, which we may keep to stop banned users returning;
anything we're required to keep by law.

Messages you sent in a group chat may remain visible to the other members of that group, shown without your profile.

5. Your choices and rights

You can:

Access the information we hold about you, or get a copy of it.
Correct information that's wrong.
Delete your account and personal information, in the app or by emailing us.
Opt out of marketing emails using the unsubscribe link, and turn off push notifications in your device settings.

To make a request, email legal@limesoda.app from the address on your account. We'll respond within 30 days. We may need to confirm your identity first. We won't treat you differently for exercising your rights.

US state privacy rights. Depending on where you live, you may have additional rights under state law, including the right to know what we collect and to appeal a decision about your request. To appeal, reply to our response and we'll review it.

UK and EEA. If you're in the UK or European Economic Area, we rely on these legal bases: performing our contract with you (bookings, matching, chats), our legitimate interests (safety, fraud prevention, improving the Service), your consent (marketing and optional permissions such as notifications, which you can withdraw at any time) and legal obligations (tax and accounting). You also have the right to object to or restrict certain processing, to data portability, and to complain to your local data protection authority (the Information Commissioner's Office in the UK).

6. International transfers

Limesoda is based in the United States and your information is processed there. If you use the Service from outside the US, your information will be transferred to the US. Where the law requires it, we use appropriate safeguards such as standard contractual clauses.

7. Security

We use encryption in transit, access controls and reputable providers to protect your information. No system is perfectly secure, so we can't guarantee absolute security. If a breach affects you, we'll notify you as the law requires.

8. Children

Limesoda is for adults. We don't knowingly collect information from anyone under 18. If we learn we have, we'll delete it. If you think a minor is using Limesoda, tell us at legal@limesoda.app.

9. Changes to this policy

We may update this policy. If we make a material change, we'll tell you in the app or by email before it takes effect. The date at the top shows when it last changed.

10. Contact

Limesoda Inc.
legal@limesoda.app