Community Guidelines

Limesoda works because people show up, treat each other well, and leave having had a good time. These guidelines apply everywhere on Limesoda: in the app, in group chats, and at the experience itself.

The short version

Show up. Be kind. Keep it about the experience.

Show up

Your group is counting on you. If your plans change, cancel more than 72 hours before the start time. That gets you a full refund and gives us time to rebalance groups. Once groups are set, a no-show leaves everyone else a person down.

Be on time, and let your group know in the chat if you're running late. Repeated no-shows may limit your access to Limesoda.

Be respectful

• No harassment, bullying, threats or intimidation, in the chat or in person.
• No hate speech or discrimination based on race, ethnicity, national origin, religion, gender, gender identity, sexual orientation, disability, age or any other part of who someone is.
• Respect people's boundaries. If someone isn't interested in talking, connecting or staying in touch, let it go.
• Don't pressure anyone to drink, spend money, share contact details or change plans.

Keep the chat friendly

• Keep it PG. No sexual content, nudity or graphic violence.
• Limesoda isn't a dating app. Unwanted romantic or sexual advances aren't OK.
• No selling, promoting, recruiting, fundraising or spam.
• No sharing other people's personal information.

Be yourself

• Use your real name and a real, recent photo of you.
• Keep your age accurate. It's how we build groups.
• One account per person. No fake accounts and no impersonation.
• Book for yourself only. Tickets can't be transferred or resold.

Stay safe

• Meet at the venue or a public place agreed in the chat.
• Keep sensitive details such as your home address or financial information to yourself until you're comfortable.
• Drink responsibly and look out for your group.
• Trust your instincts. If something feels off, it's fine to leave.
• In an emergency, call 911.

Respect operators and venues

Experiences are run by independent operators who've welcomed us in. Follow their instructions and house rules, treat staff well, and look after the space. Operators may refuse entry to anyone who is late, intoxicated or behaving unsafely.

Respect privacy

Don't share screenshots of group chats or photos of other people without their permission. Ask before taking photos or videos of people at an experience.

Reporting

If someone breaks these guidelines or makes you feel unsafe, report them in the app or email legal@limesoda.app. We review every report and keep it confidential: the person you report won't be told it was you.

What happens when guidelines are broken

Depending on what happened, we may:

• give a warning;
• remove someone from a group or booking, without a refund;
• suspend or permanently ban their account;
• contact the authorities where someone's safety is at risk.

These guidelines are part of our Terms. We may update them as Limesoda grows.